WorkCover Doctor for Regional NSW

The Regional Access Problem

Injured workers in regional NSW face a compounding problem. GP wait times in rural and remote areas are significantly longer than in metropolitan Sydney — often 2–4 weeks for a standard appointment. When you do get an appointment, your local GP may have limited experience with WorkCover documentation, SIRA compliance requirements, and the specific format of the Certificate of Capacity. This leads to certificates that are incomplete, rejected by insurers, or fail to accurately capture your work restrictions — delaying your benefits and return-to-work plan.

For workers in physically demanding industries — mining, agriculture, forestry, construction — an injury that goes undocumented or poorly documented for weeks can mean weeks without income support. Claims Doctor eliminates this delay entirely.

How Telehealth Solves Regional Access

• Same-day appointments: See a doctor today, not in 2–4 weeks. No waiting lists.
• No travel: No driving hours to the nearest city with a WorkCover-experienced doctor. Consult from your home, farm, or wherever you have phone signal.
• SIRA-experienced doctors: Your certificate is completed by a doctor who understands insurer expectations and SIRA documentation requirements — reducing the risk of certificate rejection or follow-up queries.
• Extended hours: Appointments available 09:00–21:00, Monday to Friday. You don't need to take a full day to see a doctor.
• Referral coordination: Your Claims Doctor can arrange specialist referrals, imaging, and allied health treatment at the nearest available facility to your location.

Regional Industries We Commonly Serve

• Mining: Coal, gold, and mineral mining across the Hunter Valley, Central West, and Far West — musculoskeletal injuries, vibration injuries, crush injuries, dust exposure
• Agriculture and farming: Machinery injuries, falls, livestock injuries, chemical exposure, heat stress — from the Riverina to the Northern Tablelands
• Forestry and timber: Chainsaw injuries, falls, manual handling injuries, heavy equipment accidents
• Construction and trades: Regional building and infrastructure projects — all physical injury types
• Transport and logistics: Long-haul trucking, rail workers, regional delivery drivers — back injuries, fatigue-related incidents, road accidents
• Healthcare: Regional hospitals, aged care facilities, community health — lifting injuries, workplace violence, psychological injuries from understaffing

Regions We Cover