Frequently Asked Questions
Information about eligibility, cost, claim numbers, telehealth, certificates, and follow-up for NSW workers compensation and CTP matters. This is general information only and not a substitute for personalised medical or legal advice.
Is telehealth accepted for WorkCover and CTP certificates in NSW?
Yes, when clinically appropriate. In NSW, workers compensation and CTP (motor accidents) arrangements are regulated by the State Insurance Regulatory Authority (SIRA). Telehealth consultations can be used for medical assessments and certificates where that is suitable for the patient and consistent with applicable guidance.
How much does a consultation cost?
With a valid claim number, there is typically no out-of-pocket cost for the consultation because Claims Doctor bills the relevant insurer through Tyro Health. If you do not yet have a claim number, ask reception when you book what applies in your situation.
Do I need a claim number before I book?
No. A claim number is helpful for billing and paperwork, but you can still book if your claim is being lodged or assessed. Bring any reference numbers, employer or insurer details you have so we can document the consultation accurately.
How quickly can I get a Certificate of Capacity or Certificate of Fitness?
Same-day appointments are often available. The certificate is completed as part of the consultation, and a digital copy is usually sent shortly afterwards. Exact timing can vary with clinical complexity and the information available at the appointment.
Who is eligible — is the service only for people in NSW?
Claims Doctor currently focuses on NSW workers compensation (WorkCover) certificates and NSW CTP-related medical certification, because these schemes are administered under NSW rules. If you are unsure whether your matter is NSW-based, contact reception before booking.
What do SIRA and icare mean for my claim?
SIRA is the State Insurance Regulatory Authority, which regulates NSW workers compensation and motor injury insurance. icare delivers some workers compensation services for many NSW employers, but not every claim is managed the same way. Your employer, insurer, or legal representative can confirm who administers your claim.
What are Dr Robert Laidlaw’s qualifications?
Consultations are provided by Dr Robert Laidlaw, MBBS. He is an AHPRA-registered medical practitioner (MED0001678014). This website does not claim specialist registration unless separately stated on the AHPRA register.
How long is a certificate valid, and can I book a follow-up?
Validity periods depend on your clinical situation and what the insurer or employer requires for the claim. Many patients need periodic reviews. You can book a follow-up consultation if your symptoms change or your certificate is due for renewal.
What if my employer or insurer questions the certificate or declines aspects of the claim?
Insurers make claim decisions under scheme rules and policy. If there is a dispute, keep copies of your paperwork and follow the insurer’s review process. You may also seek advice from your union, a workers compensation lawyer, or another advocate. Claims Doctor provides medical documentation; it does not provide legal advice.
Do I need a referral from my GP?
No formal referral is required to book a telehealth consultation for a Certificate of Capacity or related CTP documentation. If you already have treating practitioners, it can help to have their details available.
Do I need a Medicare card?
For many insurer-billed consultations, Medicare is not the payer. If you are unsure what applies to your appointment, ask reception when you book.
What should I have ready for the appointment?
If available: claim or reference numbers, insurer name, employer details, photo ID, and any recent reports or imaging summaries. If you do not have everything, you can still attend; missing information may limit what can be completed in one visit.
Is the consultation confidential?
Yes. Telehealth consultations are conducted as private medical appointments. Information is handled in line with Australian privacy law and only shared with others when you consent or when there is another lawful basis.
Can I choose my own treating doctor for a NSW workers compensation claim?
Injured workers generally have rights about choice of treating doctor under NSW workers compensation arrangements. If you are uncertain about your specific situation, your union, insurer, or legal representative can explain what applies to you.
What is the difference between a Certificate of Capacity and a Certificate of Fitness?
A Certificate of Capacity is used in the NSW workers compensation system to describe work capacity and support return-to-work planning. A Certificate of Fitness is used in the NSW CTP (motor accident injury) context. The correct form depends on your claim type.
What are your opening hours?
Monday to Friday 9:00am–9:00pm and Saturday–Sunday 10:00am–2:00pm (Sydney time), subject to availability.