Last updated: 22 March 2026
Claims Doctor is a trading name of Health Data Research Pty Ltd (ABN 39 674 905 376). We are committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW).
We collect personal information necessary to provide telehealth medical consultations and issue WorkCover and CTP medical certificates. This includes: your name, date of birth, contact details (phone, email, address); Medicare number and health fund details; WorkCover or CTP claim numbers, insurer and employer details; health information including medical history, current symptoms, injuries, and treatment plans; consultation notes and clinical records; and payment information where applicable.
We use your information to: provide telehealth medical consultations; issue Certificates of Capacity and Certificates of Fitness; bill your WorkCover or CTP insurer for services rendered; communicate with you about your appointment and care; comply with our legal and regulatory obligations including SIRA reporting requirements; and improve our services.
We may disclose your personal and health information to: your WorkCover or CTP insurer for billing and claim management purposes; your employer where required under workers compensation legislation; other treating practitioners involved in your care, with your consent; government agencies where required by law, including SIRA and SafeWork NSW; and our professional indemnity insurer in the event of a complaint or claim.
We will not sell, rent, or trade your personal information to third parties for marketing purposes. We do not disclose your health information to your employer beyond what is contained in the Certificate of Capacity, which is a statutory document.
Our telehealth consultations are conducted via secure, encrypted video platforms. We implement reasonable security measures to protect your information from unauthorised access, modification, or disclosure. Clinical records are stored in secure, access-controlled systems compliant with Australian health records legislation.
You have the right to: access your personal and health information held by us; request correction of inaccurate information; withdraw consent for certain uses of your information; make a complaint about our handling of your information. Health records are retained for the minimum periods required by law (7 years for adults, or until a minor patient turns 25).
If you have questions about this privacy policy or wish to access, correct, or make a complaint about your personal information, contact us at: book@claimsdoctor.com.au or call (02) 5503 5311. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or the NSW Health Care Complaints Commission (HCCC) at hccc.nsw.gov.au.
