SIRA-Compliant Certificates. Issued Same Day. Every Time.
Your client needs medical documentation to progress their claim. Claims Doctor provides same-day telehealth assessments with SIRA-experienced doctors. We reduce the bottleneck between injury and documentation so your matter moves forward without delay.
The Documentation Bottleneck
You know the problem. Your client has been injured — at work or in a motor vehicle accident. Their claim cannot progress without a Certificate of Capacity (WorkCover) or Certificate of Fitness (CTP). But getting that initial medical documentation takes days or weeks: GP wait times, doctors unfamiliar with SIRA requirements, incomplete certificates returned by insurers, follow-up consultations to correct errors. Every day of delay is a day your client goes without benefits and your matter stalls.
Claims Doctor eliminates this bottleneck. Your client sees a SIRA-experienced doctor via video today. Their certificate is issued during the call. Compliant. Accurate. Accepted by insurers first time.
Same-Day Turnaround
Refer your client today, they see a doctor today, you have the certificate today. No more chasing GP clinics for paperwork.
SIRA-Compliant Documentation
Every certificate uses current SIRA templates and meets all regulatory requirements. Insurer acceptance without queries or rejections.
Medico-Legal Expertise
Our Medical Director has extensive medico-legal experience. Documentation is thorough, defensible, and suitable for use in legal proceedings.
$0 Cost to Your Client
All consultations billed directly to the insurer. No gap payments. No invoices to your client. No cost passed to your firm.
Digital Records
All certificates and clinical records delivered digitally. Encrypted email or secure portal. No chasing faxes or paper files.
Case Conferencing
Our doctor can participate in case conferences with insurers, rehab providers, and your legal team. Billed at SIRA rates — no cost to your client.
How Referrals Work
You Refer Your Client
Direct your client to Claims Doctor via our booking link, or contact us to arrange the appointment. Provide the claim number, insurer details, and injury information.
Same-Day Video Consultation
Your client sees a SIRA-experienced doctor via video call. Full clinical assessment, work capacity determination, and certificate completion during the consultation.
Certificate Issued Immediately
Certificate of Capacity or Certificate of Fitness sent digitally to your client, their employer, and the insurer. Copy available to your firm on request.
Ongoing Management
Claims Doctor manages ongoing certificate reviews, specialist referrals, and treatment coordination. Your client has continuity of care with a doctor who understands their injury and their claim.
Services for Legal Practices
| Service | Description | Billing |
|---|---|---|
| Initial assessment + Certificate | WorkCover Certificate of Capacity or CTP Certificate of Fitness | Insurer (SIRA/AMA rates) |
| Follow-up reviews | Updated certificates at required intervals | Insurer (SIRA/AMA rates) |
| Case conferencing | Documented conferences with insurer/rehab/employer/legal team | Insurer (WCO002 rate) |
| Medical records provision | Electronic clinical records to insurer or legal representative | Insurer (WCO005 rate) |
| Specialist referrals | Orthopaedic, neurosurgical, psychiatric, psychological referrals | Insurer covers specialist costs |
About Our Medical Director
Dr Robert Laidlaw (MBBS, James Cook University) brings extensive experience across emergency medicine, neurosurgery, sports medicine, and clinical governance. He has served on the National Expert Reference Panel for the Australian Department of Health and as an expert advisor to the World Health Organization. His medico-legal documentation is thorough, accurate, and structured for use in legal proceedings.
Establish a Referral Partnership
Claims Doctor offers referral partnerships with personal injury law firms. We provide a dedicated referral pathway for your clients, priority booking, and direct communication with your legal team on case-related matters.
Phone: (02) 5503 5311 | Email: book@claimsdoctor.com.au
Refer a Client Today
Same-day assessment. SIRA-compliant certificate. Your matter moves forward without delay.
Refer a Client