Shoulder Injury at Work? See a Doctor Today.
Same-day telehealth consultation with a SIRA-experienced doctor. Certificate of Capacity issued during the call. $0 cost with a valid claim.
Shoulder Injuries and Workers Compensation in NSW
The shoulder is one of the most commonly injured joints in the workplace. Shoulder injuries account for a significant proportion of workers compensation claims in NSW, particularly in manual industries such as construction, manufacturing, warehousing, and healthcare. These injuries range from acute traumatic events like dislocations and fractures to chronic conditions caused by repetitive overhead work or sustained awkward postures.
Under the NSW workers compensation scheme, shoulder injuries sustained at work or as a result of work duties entitle you to weekly benefits, medical and rehabilitation expenses, and potential lump sum compensation for permanent impairment. The first step is a medical assessment and a Certificate of Capacity.
Types of Workplace Shoulder Injuries
Common Causes
- Repetitive overhead reaching, lifting, or throwing movements
- Falls onto an outstretched arm or directly onto the shoulder
- Heavy lifting with poor technique or without mechanical assistance
- Sudden forceful movements — catching a falling object, pulling, or pushing
- Sustained awkward postures (assembly line work, painting, electrical work)
- Direct impact from falling objects or workplace collisions
What Your Certificate of Capacity Will Include
Your Claims Doctor consultation will result in a Certificate of Capacity that documents your diagnosis, current work capacity, and specific restrictions. For shoulder injuries, typical restrictions include:
- No overhead work or reaching above shoulder height
- Lifting restrictions (often 0–5kg with the affected arm)
- No repetitive arm movements or forceful gripping
- No pushing, pulling, or carrying with the affected side
- Modified duties — desk-based or supervisory work where available
Your doctor will also recommend a treatment plan, which may include physiotherapy, imaging (ultrasound or MRI), anti-inflammatory medication, or referral to an orthopaedic surgeon if surgical intervention is indicated.
Surgical Shoulder Injuries
If your shoulder injury requires surgery (e.g. rotator cuff repair, arthroscopic labral repair), Claims Doctor can provide the initial assessment, Certificate of Capacity, and referral to an orthopaedic specialist. All costs are covered under your WorkCover claim.
How Claims Doctor Helps
Claims Doctor provides same-day video consultations for workers who have injured their shoulder. Your doctor will assess your injury via video, complete your Certificate of Capacity during the call, and arrange any referrals needed for imaging or specialist review. Your certificate is sent digitally to you, your employer, and your insurer.
Shoulder Injury at Work?
Same-day video consultation. Certificate issued during the call. $0 with a valid claim.
Book a Same-Day Consultation