WorkCover Doctor for All of NSW

Telehealth for Injured Workers Across NSW

New South Wales has approximately 111,000 new WorkCover claims lodged each year. Every one of those injured workers needs a medical consultation and Certificate of Capacity — but access to experienced WorkCover doctors is unevenly distributed across the state. Workers in regional and remote areas often face weeks-long GP wait times, and many local GPs have limited experience with SIRA documentation requirements.

Claims Doctor solves this by providing same-day telehealth consultations to injured workers anywhere in NSW. From the Sydney CBD to Broken Hill, from Byron Bay to Albury — if you have an internet connection, you can see a SIRA-experienced doctor today.

How NSW WorkCover Claims Work

The NSW workers compensation system is regulated by SIRA (State Insurance Regulatory Authority). When you are injured at work, the claim process is:

1. Report the injury to your employer as soon as possible
2. See a doctor for a medical assessment and Certificate of Capacity
3. Your employer lodges the claim with their insurer (or you can lodge directly)
4. The insurer reviews your claim and Certificate of Capacity
5. If accepted, you receive weekly benefits, medical expense coverage, and rehabilitation support
6. Your Certificate of Capacity is reviewed and updated regularly (typically every 7–28 days)

Claims Doctor handles step 2 — and every subsequent certificate review — via same-day telehealth.

NSW WorkCover Insurers We Work With

Claims Doctor bills all major NSW WorkCover insurers directly:

• icare (Nominal Insurer) — managed by GIO, Allianz, EML, and DXC as Claims Service Providers
• Self-insurers — large employers approved by SIRA to manage their own claims (e.g. major retailers, government agencies, large construction companies)
• Specialised insurers — industry-specific insurers for sectors like coal mining and emergency services

Key NSW WorkCover Benefits

Benefit	Entitlement
Weekly payments (first 13 weeks)	95% of pre-injury average weekly earnings
Weekly payments (14–130 weeks)	80% of PIAWE
Medical expenses	All reasonable and necessary treatment
Rehabilitation	Physiotherapy, psychology, occupational therapy
Permanent impairment	Lump sum for permanent loss of function (Section 66)
Work injury damages	Common law claim if >15% WPI (Section 151)

Coverage Across All NSW Regions